Financial Aid
Engagement Specialist (Temporary Fulltime)
Overview:
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving customer issues with
products or services while practicing superior customer service! Focus on one call resolution for all customers, ensuring all
avenues for solving the customers' issues are evaluated.
Inbound customer service and sales (where applicable)
Outbound business to business telephone calling (where applicable)
Maintain call performance goals (i.e. calls per hour, sales per hour, etc.)
Maintain call quality goals (i.e. greeting, presentation, closing, etc.)
Listen attentively to customer needs; demonstrate empathy
Seize every opportunity to resolve the customers issue within the first call
Maintain a positive attitude and support ACCENT's Commitment to Excellence
Perform other duties as assigned
GED or High School Diploma required. College and/or professional training a plus
At least 18 years of age
Customer service experience preferred
Telemarketing and/or sales skills preferred (some programs require a minimum of 1 year sales experience)
Proficient with PC's
Ability to properly handle rejection
Empathy and communication skills
Professional attitude, enthusiastic, and reliable
Effective written, verbal, and sales skills
Willingness to be flexible with schedule
Ability to adapt quickly to change