There have been some reported issues with the BANNER application when running the latest version of Java (Version 6 update 19). The resulting behavior is that the icons onscreen become greyed-out and are not functional. The menu options are reported to still work properly.
Our recommendation for anyone experiencing this problem is to uninstall Java Version 6 Update 19. This can be done under Windows using the Control Panel - Add/Remove Programs option and choosing Java Version 19. Alternately, customers needing assistance can contact 3333 and request assistance from a technician who can assist with the removal and installation.
Since a version of Java must be installed for correct BANNER operation, we recommend Version 6 Update 18 which is the latest version found to work with BANNER. The link listed below can be used to download this version of Java.