Frequently Asked Questions - Faculty/Staff Mail
- What is the Zimbra Desktop Client?
- Can I access my email on my smartphone?
- What is the file size limit on attachments?
- I received an 'undeliverable' message but I did not send the email.
- My Outlook says I cannot open an attachment. How do I fix this?
- Someone sent me an email but I have not received it.
- I am getting unsolicited email.
- How do I add to my address book from the Zimbra web interface?
- How do I set up my email?
- How do I change my password?
- I lost my password.
- How do I access my email?
- What File Types Are Blocked On The Email System?
Zimbra Desktop is an offline client similar to Microsoft Outlook but resembles the Zimbra Web Interface. It allows you to manage your various email accounts in one desktop tool. Zimbra mail, Yahoo! mail, Gmail, Outlook and any other work or personal email account using POP or IMAP is easy to set up in Zimbra Desktop. Each account is separately maintained.
After you set up your accounts, your email messages are downloaded to your computer and can be accessed whether you are connected to the Internet or not. Email messages in all your accounts can be read, replied to, forwarded and deleted from Zimbra Desktop. Mail storage is based on your computer's disk space, not on a pre-defined account quota
When you receive new email messages in any of your accounts, if you have Internet access, the message is automatically downloaded to your Zimbra Desktop. You do not need to open Desktop to make this happen. An envelope icon displays in the Windows Tray or in the Mac Dock row that shows the total number of unread messages across all of your accounts. Click the icon to open the desktop application.
Besides being able to access your different email accounts from one place, Zimbra Desktop also manages your contacts and has a calendar, task list application and a briefcase tool for storing your attachments.
To get started with Zimbra Desktop, follow this link to the Zimbra download site: http://www.zimbra.com/products/desktop.html
For a comprehensive Zimbra Desktop user guide: http://www.zimbra.com/desktop7/help/en_US/Zimbra_Mail_Help.htm#Getting_Started/Zimbra_User_Help.htm
At this time the only access to email from a phone is available through phones supporting a full HTML browser such as Safari on the iPhone or a blackberry updated to the latest phone software. To access the mobile email, open Safari (or other HTML complient browser) and go to http://zimbra.ulm.edu.
Make sure the dropdown is set for "mobile" and enter your login credentials.
You can not send or receive an attachment over 20MB in size.
University email addresses are publicly available and as such, spammers are able to take them and use them as the return email account to try and make their SPAM seem like it is legitimate so filters do not flag it as SPAM. The return mails are from when the spammers send out emails to invalid addresses or to other people running spam filters and they are returned to sender, which the spammer has listed as your email. Unfortunately there is not much that can be done about this at present.
Outlook 2002, by default is set not to open potentially viral files. If you are still using outlook we encourage you to move to using the Zimbra interface. If you want your current email converted over to the Zimbra system (converter currently available for Outlook and Mac mail only) please contact the helpdesk for assistance.
There are a few reasons that this can happen. If you are not receiving any email at all, contact the call center (ext. 3333).
If you are receiving email but only certain ones seem to not be coming in, check the following to pinpoint the problem.
- The most common reason is the sender may have your email address mistyped or the entry in their address book is misspelled.
- Sometimes the sender may have an attachment that is larger than the file size limit on the mail servers. If this happens then the mail will not come through.
- Each email account has a maximum storage limit of one (1) Gigabyte. If you reach this limit then you will not receive any more email until you delete or move some messages from the server. You can check to see if you are close to the limit by logging into the web interface and checking the bar under your name in the upper left corner.
- If the sender is sending from a free service that places advertisements at the bottoms of emails, such as Yahoo or MSN, then it may be setting off the spam filter which could quarantine or delete the message. This does not happen often, but can happen.
ULM incorporates a spam filter on our email servers that is actively working to eliminate spam coming into campus mailboxes. Unfortunately spammers are coming up with new and effective with ways to get their messages past these filters. We try and filter all that we can but if we set the filters too strict then it will filter the email you want to get as well as the spam.
Log into your Zimbra account. Choose the "Address Book" tab then choose "New". This will drop down a menu where you will choose "New Contact". Fill out the information that you have for the contact then choose "Save". Alternately, if you have received an email from somone you wish to add to your address book, click on the email to select it. Then in the preview window you will see their name or email address listed after "Sent By". Click their name/email address to add it to your list.
If you have another address book in another program that you would like to import, check the program you currently have to see if it has an export feature. Export your address book in .CSV (Comma Seperated Values) format. Once you have the .CSV file, open Zimbra and choose the "prefrences" tab. In the secondary line of tabs, choose "Address Book". Here you will see where you can import your CSV file.
If you do not already have an email account, then you need to complete the Security Access Form available at http://ulm.edu/forms/bn/ULMAccessRequest.pdf. Return the completed form to Lib 213 for processing. Once you have a username and password then you are all set up and can access your email through the Zimbra interface.
To change your password, you may log into the ULM portal at http://my.ulm.edu and use the reset password form.
Your initial password is your 8 digit CWID number. Please note that you will need to change your password from your CWID to use Webmail. If you are unable to remember your password after you change it, you may e-mail the helpdesk or stop by the Computing Center in Administration building, room 1-83.
You will access your email and shared calendars through the Zimbra Interface at https://myemployeemail.ulm.edu.
These are the file extensions corresponding to the file types being blocked/quarantined.
.bas .bat .bin .chm .cmd .com .dll .drv .exe .inf invoice.doc
.md? .msi .pif .reg .scr .vb .vbe .vbs .wsh .ade .adp .avi
.cpl .crt .hlp .hta .ins .isp .js .jse .lnk .midi .mp3 .mpeg
.msc .msp .mst .pcd .quicktime .sct .shb .shs .url .voc .wav
.wsc .wsf .wsh .zip
Note: If you are expecting any email that you have not received with an attachment or not, you may check the SPAM Quarantine system which keeps questionable messages for your review for about 2 weeks. Not all undeliverable messages are considered for quarantine. The Quarantine box provides an extra level of protection against email that may have virus based content.
You may access your specific SPAM Quarantine area by logging into the myULM portal and finding the "SPAM Firewall" link under the Campus Systems tab.