Frequently Asked Questions - General
- As an Employee, can I login to access lab computers?
- I cannot access certain services or games online.
- How do I set up my ULM provided storage as a windows drive?
- A website is not appearing correctly or not at all.
- There is no sound in the smart classroom.
- I had an advertisement pop up on the internet. Am I infected with something?
- My computer is very slow. Can you fix it?
- My (mouse, keyboard, etc.) quit working. What do I do?
- Trend Micro found a virus. What do I do?
- My computer is saying "limited or no connectivity".
In the past, all computer labs on the ULM campus were open and accessible to anyone who chose to use them. This meant anyone who sat down at a computer could access Internet content, run applications, or otherwise utilize University resources. Since most lab computers at ULM were purchased using the Student Technology Access Program (STAP) fund, these were resources paid for by students but not necessarily being used by students.
To help ensure that these systems are available and in working order for student use, special access controls have been installed on lab systems. These access controls have been successfully implemented in several of the labs over the 2012 Summer sessions. Other computer labs will be enhanced as time and resources permit.
Several of the features resulting from this changeover include:
- Ensure that computers are available for student use in student-funded labs or to those directly assisting with student functions.
- Lab and workstation utilization can be tracked and assessed for program enhancements, expansions/replacements, etc.
- Logging into the lab computers will automatically connect the user to a personal file storage folder on Spock (departmental file shares are NOT connected). This means any files stored in a personal Spock account are immediately available on a lab computer after logon.
Current students wishing to use lab systems must log-in using their myULM credentials (email username and password). Once logged in, all computer resources are available including the metered print functionality. Note that students who are denied access may need to update their myULM password to gain access.
Several labs on campus are used by faculty to assist with advising, presentation during PREP sessions to orient new students to ULM, and to provide individual assistance with class assignments and projects. The need for faculty access to these systems was considered necessary. Consequently, the access mechanism has been expanded to incorporate employee logons and subsequent lab usage.
For employees to gain access to these lab computers, it is mandatory that their current myULM/email password be changed. Once the myULM password is updated, the lab control mechanism will recognize this new password and allow access. Changing the myULM password will change it for all ULM systems (except BANNER) and allow lab computers to be used. The myULM password may be changed at any time by logging into myULM ( https://my.ulm.edu ) and navigating to the "Campus Systems" tab. The password reset tool can be found there. Please contact the Computing Center if you still need assistance with a password change.
When a lab computer is used, this access mechanism will require a correct logon and a proper logoff to protect files and prevent others from using personal resources. The "Logout" button can be found in the upper left corner of all computer stations that require a login. Do not leave your account active for another user to stumble upon. Before making any logon attempt, please review and acknowledge the security policy statement found at http://www.ulm.edu/computingcenter/content/technology-acceptable-use-policy .
Faculty, please remind your students to "Logout" before leaving your lab/classroom.
The university has a firewall in place to provide protection to systems on our network. Our firewall is configured to only allow certain traffic in and out and does not allow many games and services, that require a port other than 80, to communicate.
Exceptions can be made for software that is used in an official university capacity and requests may be routed through the call center (ext. 3333) for approval.
Follow the directions in this worksheet.
If you find a website that is not functioning properly it may be due to a web browser incompatibility. First check to make sure that you are using the most current version of your web browser. If you are using Internet Explorer the most current is version 8. If you are still running version 6 or 7 you can download and install the update at www.windowsupdate.com. If there are other updates listed but not IE8 you must install them before it will allow you to get IE8.
Alternatively, you may download a third party browser such as Firefox or Safari. Members of the computing center recommend Firefox as their preferred web browser.
There are a couple of causes for this. First ensure that the sound on the machine has not been muted. If that checks out then you need to check the back of the computer to see if the audio jack has been pulled loose from the computer. Some instructors plug in pen drives to the back of the machines and sometimes pull them out too far, disconnecting the audio in the process. If that also checks out and there is no sound, contact the callcenter (ext. 3333) for further assistance.
If you are only receiving popups when you go to certain websites then they are most likely part of the website.You can use a brower like Firefox that is more secure and has built in pop up blocking to reduce the number of pop ups you see from sites. If you are getting the same popups no matter what site you are on then you may have an adware/spyware problem. You can download a free malware scanner such as malwarebytes to scan and remove these kinds of problems. If you continue to have problems after running this program, contact the callcenter (ext. 3333) for further assistance.
The three most common reason for system sluggishness is the system needing a reboot, too little system memory for the programs you use regularly, and a malware infection.
- Begin by shutting down your computer completely and then power it back up. Restart the machine at least 3 times and see if the sluggishness is still happening.
- Second, You can check to see how much memory your system has by:
a) Go to "start" --> "settings" --> "control panel", then choose the "system" icon.
b) In the system properties window that appears it should tell you how much memory you have in megabytes (MB).
Most people on campus are using Windows XP SP3 (service pack 3). The system properties window will tell you what you are using. The computing center recommends a minimum of 1 gigabyte or more of memory. If you run multiple applications at once you may want to upgrade to 2 - 4 GB (1 gigabyte is roughly 1000MB) of memory. New computers ordered for campus are required to have a minimum of 4 gigabytes of memory per state mandate.
You may also turn off some of the windows visual elements in the system properties to save memory. While still in the system control panel, choose the "advanced" tab then click "settings" in the performance box. Uncheck all but the last 4 boxes and click ok. This will turn off little noticed visuals and will vastly free up memory. If an upgrade in memory and reducing visuals does not fix the problem, contact the callcenter (ext. 3333).
- it is possible that you have a malware infection. Some signs you might have an infection are:
a) You have over a gigabyte of memory and only have a single program open and it is very sluggish in responding to commands.
b) Any and all website you go to have the same popups.
c) You find a new "antivirus" icon that pops up telling you that you have a virus.
If you experience any of the above malware symtoms please call the callcenter (ext. 3333) for help diagnosing the issue.
If a peripheral device quits functioning try reconnecting the device, checking batterins, re-syncing, and then rebooting the computer. If this does not work contact technical services through the callcenter (ext. 3333) to see if the device is still covered under manufacturer warranty. If it is not under warranty then you may purchase a new one at most any store that carries computer accessories. The University Computing Center does not have extra devices to hand out.
Usually when it finds a virus it automatically tries to delete the viral file. In the message box that pops up it will tell you the action taken. If you wish to be sure it is gone from your system you may do a full virus scan by left mouse clicking the blue circle in your lower left hand corner of your screen. When you left click it a menu will pop up and you will choose "officescan main". This will bring up the scanning window for trend micro. Choose your drive (should be c:\) and click scan. If it finds viruses and says it deletes them scan once more. If there are still viruses, please contact the helpdesk for further help.
This means that your computer is able to detect that a cable is connected but it cannot receive a signal from the outside world. There are a few things to check before requesting help. If connection resumes normally after any of these steps there is no need to do the rest.
- Unplug and reconnect the ethernet cable (looks like an oversized telephone connector) on the back of your computer, then the other end at the wall jack.
- If you have a ethernet switch or hub connecting multiple machines in your office, unplug the cable going to your computer and move it to another port on the hub. If it works in another port then you have a bad port and it might only be a matter of time before the other ports fail.
- Some machines will not renew their IP address properly and have to manually be refreshed. Click "start", then "run". In the box that pops up type "command" then click "ok". A black box with white letters will pop up. In this box, type "ipconfig /release" and press "enter" or "return" on your keyboard. Wait a moment and it will tell you it is done. Next type "ipconfig /renew" and press "enter" or "return". Wait a few moments and it should tell you what your IP Address is. All campus addresses should begin with a 10.x.x.x (the x being other numbers). If it renews ok and does not have a 10.x.x.x address, please contact the helpdesk.