Frequently Asked Questions - Student Mail

At this time the only access to email from a phone is available through phones supporting a full HTML browser such as Safari on the iPhone. To access the mobil email, open Safari (or other HTML complient browser) and go to http://mystudentmail.ulm.edu.
Make sure the dropdown is set for "mobile" and enter your login credentials.

Attachment file size is limited to 8MB, anything greater than that will cause an error.

ULM incorporates a spam filter on our email servers that is actively working to eliminate spam coming into campus mailboxes. Unfortunately spammers are comeing up new and effective with ways to get their messages past these filters. We try and filter all that we can but if we set the filters too strict then it will filter the email you want to get as well as the spam.

There is no way for the individual user to change their own password. If you forget your password and need it reset, you may e-mail the helpdesk or stop by the Computing Center in Administration building, room 1-83.

Log into your Zimbra account. Choose the "Address Book" tab then choose "New". This will drop down a menu where you will choose "New Contact". Fill out the information that you have for the contact then choose "Save". Alternately, if you have received an email from somone you wish to add to your address book, click on the email to select it. Then in the preview window you will see their name or email address listed after "Sent By". Click their name/email address to add it to your list.If you have another address book in another program that you would like to import, check the program you currently have to see if it has an export feature. Export your address book in .CSV (Comma Seperated Values) format. Once you have the .CSV file, open Zimbra and choose the "prefrences" tab. In the secondary line of tabs, choose "Address Book". Here you will see where you can import your CSV file.

ULM does not have this enabled for students at this time. Access through a web browser is the only option for students.

I can't remember my Password for access to myULM, webmail or moodle.  Call the helpdesk at (318)342-3333 or email the helpdesk@ulm.edu.
I can't remember my Password to access Banner. Call the Registrar’s office at 318-342-5262 (during regular office hours).

Your warhawks username is the the same as your email address and the same as your moodle username. If your mail address is 'user123@warhawks.ulm.edu' then your username is 'user123'. If you do not know what your email address is and do not know your moodle username you may use this online form to lookup your username using your CWID.

Students use the Zimbra interface found at https://webmail.ulm.edu/ to access their campus email.

These are the file extensions corresponding to the file types being blocked/quarantined.
 
.bas   .bat   .bin   .chm   .cmd   .com   .dll   .drv   .exe   .inf   invoice.doc
 
.md?  .msi  .pif    .reg   .scr   .vb   .vbe   .vbs   .wsh   .ade   .adp   .avi
 
.cpl   .crt   .hlp   .hta   .ins   .isp   .js   .jse   .lnk   .midi   .mp3   .mpeg
 
.msc   .msp   .mst   .pcd   .quicktime   .sct   .shb   .shs   .url   .voc   .wav
 
.wsc   .wsf   .wsh   .zip

Note:  If you are expecting any email that you have not received with an attachment or not, you may check the SPAM Quarantine system which keeps questionable messages for your review for about 2 weeks.  Not all undeliverable messages are considered for quarantine.  The Quarantine box provides an extra level of protection against email that may have virus based content.
 
You may access your specific SPAM Quarantine area by logging into the myULM portal and finding the "SPAM Firewall" link under the Campus Systems tab.