The University of Louisiana at Monroe Library

REFERENCE DEPARTMENT

Guidelines, Policies & Procedures

TABLE OF CONTENTS

1.0     Mission Statement—ULM Library Reference Department

Reference Guidelines

• Definitions of a Reference Transaction (RUSA)
• Guidelines for Behavioral Performance of Reference and Information Service

Providers (RUSA)

• Guidelines for Implementing and Maintaining Virtual Reference Services

(RUSA)

• Guidelines for Instruction Programs in Academic Libraries (ACRL)
• Guidelines for Liaison Work in Managing Collections and Services (RUSA)
• Guidelines for Medical, Legal & Business Responses (RUSA)
• Guidelines for the Introduction of Electronic Information Resources to Users

(RUSA)

• Guidelines for University  Library Services to Undergraduate Students (ACRL)
• Guidelines for the Preparation of a Bibliography (RUSA)
• ….Information Literacy…Best Practices (ACRL)
• ….Information Literacy (Louisiana)…Best Practices (LALINC Information

Literacy Committee 2006

• Information Literacy Competency Standards (ACRL)
• Objectives for Information Literacy Instruction (ACRL)
• Professional Competencies for Reference & User Services Librarians (RUSA)

3.0     Library Policies

• Circulation
• Collection Policy
• Computer Lab
• FAX Machine
• Food & Drink
• Group Study Rooms
• Interlibrary Loan
• LALINC Reciprocal Borrowing
• Services to Users with Special Needs
• Tobacco Use Policy
• Tours for School Groups
• Unattended Children

Procedures

• Calendar (Reference Counter)
• Donations
• Interlibrary Loan (Pickup)
• Keys (Departmental)
• Locating Users in the Library
• Lost & Found
• Mail (Departmental)
• My Account
• New Books
• Opening & Closing the Library
• Passwords
• Statistics (Reference Counter)
• Supplies
• Remote Access
• Library Room Numbers
• Telephone (Reference Counter)
• Telephones for Public Use

5.0     Safety & Evacuation Plans

• Campus
• ULM Library
• Emergency Evacuation Plan (ULM Library)

6.0     Other Offices Located in the ULM Library

• By Department
• By Personal Name

7.0     Appendixes

• Guide to the Use of the Library
• Library Floor Plan
• Website Problem Report Form