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Auxiliary Enterprises
ULM Residential Life

Residence Hall Maintenance Requests

When a resident has a repair concern, it is important to determine if it is an emergency or non-emergency need. The breakdown below should help you in determining urgency and correct reporting method.

 

For issues with

Cable/Stream2 TV serivce; please contact Apogee Customer Support through live chat, email, or phone.

WiFi/Ethernet Internet service; please review IT's ResLife FAQ and/or submit a support ticket.

Coin-Operated Laundry Machines; please contact Caldwell & Gregory through online request. 

 

For issues at Warhawk Village, please contact the WVA Main Office during business hours or the RA on call after hours.

For ULM Residential Life EMERGENCY requests, call Residential Life during university buisness hours or the Staff Member on Duty afterhours ASAP.

Residential staff will then determine next steps and ultimately make the call to maintenance staff.

Examples include but not limited to:

  • Water running that you cannot turn off.
  • Broken window, unless it is the second pane.
  • Any safety issue i.e. cannot lock room, fire alarm in buildings, outside door broken.
  • Elevator emergency (when someone is trapped call police, then call maintenance).
  • Overflowing toilet that has unsuccessfully been plunged by the resident, RA, and HD.
  • Washing machine flood. Make sure and turn breaker off and machine.
  • Sewer problems.
  • Water coming out of ceilings.
  • No heat or air conditioning.
  • Any smoke smell, that is not the source of cooking
  • Breaker issues, if it will not reset.

For ULM Residential Life NON-EMERGENCY requests, fill out a FIXX Ticket at fixx.ulm.edu to have the item in the room assessed, repaired, or addressed.

Students do not schedule a time for the repair, and do not need to be present for the repair. It is encouraged that the resident fill out a FIXX ticket because the student needs to provide an accurate description of the problem.

Requests include but not limited to:

  • Beeping (battery low) smoke alarm.
  • Sink, tub or shower that will not or slowly drain.
  • Lock change or make a key.
  • Stopped up toilet.
  • Outside lighting.
  • Pest issues.
  • Cable or internet.
  • Laundry room machines not working.
  • Hall, lobby, or common area A/C dripping.
  • Elevators not working (outside of move-in/move-out periods)
  • Parking lot arm will not lower.
  • All other requests

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