It is the goal of ULM Technology Support to provide the university with timely, on-site service at rates much lower than an off-campus alternative. As a division within the Computing Center, we work closely with other UCC staff to offer a wide variety of services including hardware/software service, support and upgrades. We support many platforms of desktops, servers and printers. We specialize in Dell, Macintosh and HP support. We also offer support for bulb replacement of ceiling mounted projectors, as well as support for most types of typewriters.
ULM Technology Support no longer offers service agreements. Most of the computers purchased by the university carry a 3-year warranty, unless otherwise specified. When systems go out of warranty and service is required, replacement parts and labor charges are assessed to the department requiring service. Labor charges are only placed on services requiring hardware support. There is no fee for software support.
If you are in need of service for your computer, printer, etc., please contact the UCC Help Desk at 3333, or you may place the call directly by visiting the help desk site at computersos.ulm.edu. The Help Desk personnel will be happy to take your call and forward it to the appropriate department within the Computing Center.
If you need to acquire new computers for your office, grant project, or other group, please contact the Computing Center for assistance with specification and sizing needs. We will help fit those to a quote request through Dell or Apple. As a note with MS Windows solutions, we are not supporting Windows 8 environments at this time. There are still programs that we use at ULM that are not compatible with Windows 8. If you acquire a computer from a retailer, it will likely come with Windows 8 and if you intend to use it at ULM, we will offer to downgrade it to Windows 7 at no additional expense; but we can not at this time properly support the Windows 8 solution.
Troubleshooting & Repair
All peripheral equipment not specifically mentioned on a maintenance contract is serviced on a time and materials basis. This category of equipment includes, but is not limited to printers, scanners and external hard drives. Use the Helpdesk Call Center (ext. 3333) to schedule a repair visit for your peripheral equipment.