July 29, 2003
For Immediate Release
To: News Directors and News Editors
From: Veronika Avery, Coordinator of Media Relations, 342-5444
ULM STUDENT SURVEY SHOWS LARGEST INCREASE IN UL SYSTEM
Results from Louisiana's fourth annual statewide survey of
college student satisfaction of Louisiana's public colleges and
universities; the ACT Student Opinion Survey (SOS) have just
"The progress made at ULM far exceeds the student satisfaction
at the national and state levels during this one-year change,"
according to a report released by the UL System today.
"This is proof of what we have been saying since day one:
'Students First'," said ULM President James Cofer. "It
is encouraging for us to be able to see the fruits of our labor
in these results. This is a time for every one associated with
this university including administrators, faculty, staff, students,
parents, alumni, business partnerships and others who have contributed
to our success, to be proud of the hard work it took to come
this far. No single person or group can take credit for these
results; instead it has taken a team effort and it truly is another
good day for ULM."
Cofer also said, "We have all been working hard on these
improvements and we are pleased to see that the students have
noticed this improvement, yet we have a long way to go and will
not rest until we are done. Clearly there are areas where we
need to make more improvements. We want ULM students' intellectual
and cultural experiences to be broad and deep. We will continue
to work on those places where we did not increase substantially."
The survey results show that ULM is the institution in the UL
System to show the greatest improvement in student satisfaction
with Services and Programs in 2003 compared to 2002. The average
score for ULM in this area increased to 3.72 from 3.56 (0.16
points) a 4.5% increase. The national average score declined
during the same time to 3.69 from 3.70.
Survey results also show that ULM ranks above the national average,
in the level of satisfaction with Services and Programs in 2003.
Services and Programs in the survey include Residence Hall Services
and Programs, Food Services, Computer Services, and Parking Facilities.
ULM is also the institution in the UL System to show the greatest
improvement in satisfaction from 2002 to 2003 in the College
in General category with a score of 3.60 in 2003 up from
3.26 in 2002, a 10.4% increase.
ULM has made great strides in the improvement of several of the
areas listed in the College in General category. For example
the "Reclaiming our Campus" campaign, saw hundreds
of people from ULM and the community teaming up to paint buildings,
trim trees, and beautify the campus. According to the survey,
ULM's results are 10.6% percent higher this year compared to
last year in the category of general condition of buildings and
Food service survey results at ULM increased by 17% when compared
to the past three year's worth of results. ULM completely changed
its food service operations at the beginning of the last school
year. This allowed for a total renovation of the Wigwam from
the food to the décor. Recently, the Wigwam added a Java
City coffee station to its list of improvements. At Java City,
students can now get gourmet coffee, lattes, and espressos and
enjoy them while seated in comfortable sofas and chairs.
With regard to the student union and campus bookstore, ULM has
seen some changes in those areas as well in the since April 2002
when Cofer took the position as president. Last spring students
voted in a new Student Life Fee, proposed by the Student Government
Association, that will provide more funding for student life
activities as well as a renovation to the existing Student Union
Building. ULM administration also recently privatized the University's
bookstore in an effort to provide better service and savings
Though pleased with several of the results from the ACT survey,
there are still numerous improvements to be made at ULM. Cofer
says, "We are always looking for ways to improve our services
to students. Even now, improvements are ongoing in residence
halls, campus appearance, and customer service. We have made
progress, more than any other university in the system, but this
is just a starting point, we have a lot more work to do and we
will continue to put students first," said Cofer.
The Louisiana Student Opinion Survey Project is coordinated by
the Board of Regents in cooperation with the state's public two-year
and four-year postsecondary institutions and ACT. Information
is collected from samples of students at each institution to
ascertain their impressions of the college they attend and to
gauge their level of satisfaction with their college's programs,
services, and environment. The results help the Board of Regents,
the state's four management boards, and individual institutions
shape informed policies and enhance the college experience for
For campus specific charts and graphs survey results, go to the
UL System site at www.ulsystem.net. You can find more campus
results at the Board of Regents website, www.regents.state.la.us.