Canvas: Faculty FAQs 

Q: Who should I contact for support?

A: For the fastest assistance, submit support requests through the Office of Instructional Technology at canvas@ulm.edu or call (318) 342-5050 during normal business hours. Requests are triaged by our team and escalated internally as needed.

Q: How do I get help with Canvas, and/or other instructional technologies?

A: You can visit our office in the University Library, Room 211,contact Instructional Technology at (318) 342-5050 or canvas@ulm.edu during normal business hours.

After normal business hours, you can chat live 24/7 with Canvas Support by selecting the Help link on the bottom-left inside of Canvas.

Q:Who responds to my request?

A: Our office uses a team-based support model. A trained team member may respond to your request, and we escalate internally as needed to ensure you receive accurate support.

Q:How long does it take to resolve an issue?

A: Most requests receive an initial response within one business day. Resolution time depends on the complexity of the issue (for example, accessibility remediation or course-wide issues may require additional review). If you have a time-sensitive deadline, please include it in your request.

Q: Should I email someone directly?

A: To ensure your request is tracked and routed quickly, please email canvas@ulm.edu or call (318) 342-5050. Requests submitted through the office channels are triaged by our team and escalated as needed.

Q:How do I request a cross-listed course in Canvas?

A: Meta-course requests must be submitted by the use of our webform. Users must be signed into their ULM accounts to access and submit the form : Metacourse Request Form

Q: What is Panorama and where do I find it?