Guiding Principles

The University of Louisiana at Monroe's Office of Auxiliary Enterprises' guiding principles are (1) commitment to customer service at all levels; (2) commitment to ethics and social responsibility at all levels; (3) understanding the differences in race, gender, physical ability, communication, personality style and each of its impacts; (4) conformance to State and University Policy & Procedures; (5) sound and strategic coordination between various auxiliary departments and facilities; (6) strategic use of new technology to maintain accurate, prompt and cost-effective service; (7) logical policy application and interpretation; (8) efficient operations to help build the balance sheet; (9) anticipating challenges and staying ahead of the curve; (10) work production expected to be of the highest quality; (11) meeting deadlines; (12) responding quickly and accurately to contract interpretations and questions about service, terms & conditions, responsibilities and billing; (13) maintaining a deep interest in clients & customers' interests; (14) steady support of students' educational & social development; and (15) unwavering vigilance regarding students' rights. Because each of these Auxiliary Enterprise divisions serve as important front-doors to the University, clients' perceptions are critical; therefore the efficient functioning of these Auxiliary Enterprise sub-units going forward will greatly impact the long-range future success of the University and is the reason Auxiliary Enterprise staff are held to the highest professional standards.

Auxiliary Enterprises
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