A. Admissions
Online learning students are held to the same admissions standards as traditional students and must follow the same process for enrollment at the University of Louisiana at Monroe. Students may apply for admission, register for classes, and pay tuition fees without coming to campus. To apply online, students may go to the following website at http://www.ulm.edu/enrollment/admissions.html.

B. Registration
Students who wish to register for online courses must consult with an advisor. For assistance in getting in touch with an advisor, contact the Office of Recruitment and Admissions at (318) 342-5252.

C. Financial Aid
Access to all financial aid opportunities, scholarships, aid information and qualifications is available online at http://www.ulm.edu/prospectivestudents/.

D. Student Records
Students must request their official transcripts in writing, either by fax or by mail. The fax number for the ULM Registrar is (318) 342-5274.

E. Student Disability Services
The Counseling Center is the official contact for students with disabilities. This office serves as an advocate for students with disabilities and assists them in achieving equal access to all college programs and services and is available by accessing the following website http://www.ulm.edu/studentpolicy/policy3.html. For questions and concerns about disability procedures and other disability issues, contact the ULM Counseling Center at (318) 342-5220, or fax at (318) 342-5228.

F. Student Complaint / Grievance Procedure
Any student who wishes to make a formal complaint to the University regarding a program, a service of the University, an employee of the University, or any other individual or aspect of the University should refer to the Student Handbook by accessing http://www.ulm.edu/studentpolicy/studentpolicy.pdf.

G. Drop / Add Courses and Withdrawal Process
Students who wish to drop or add a course should consult with the current Schedule of Courses at http://www.ulm.edu/schedule/ for drop/add dates. For more information students may contact the Registrar's Office at (318) 342-5262.

H. Resignations
Students who need to resign from the University should consult the current schedule of classes for resignation dates. The address for this site is http://www.ulm.edu/schedule/. For more information students may contact the Registrar's Office at (318) 342-5262.

I. Transfer Credits
A prospective or already-enrolled transfer student should contact his/her department head to determine which courses may transfer to ULM. Also, information regarding general education courses taught at other institutions in Louisiana which may transfer to ULM may be found at the following website http://www.regents.state.la.us/pdfs/crossw/3.pdf.

J. Veterans Affairs
The ULM Office of Veterans Affairs assists all veterans and dependents in establishing eligibility to receive veterans' educational benefits. Requirements are that admission to the University is imminent, a DD-214 (military separation document) is submitted, and an application for veteran's benefits is completed along with a statement of the tentative number of hours in which a veteran plans to enroll. Students may obtain information regarding benefits at (318) 342-5223 or 5224.

K. International Students
The ULM International Student Office welcomes international students. The social and cultural dimensions this group brings to the institution are immeasurable. International students who have questions regarding F-1 and J-1 visas, arrival information, or other questions may call (318) 342-5225.

I. Transfer Credits
A prospective or already-enrolled transfer student should contact his/her department head to available online at http://www.ulm.edu/prospectivestudents/.

L. Family Educational Rights and Privacy Act
ULM adheres to all requirements of the Family Educational Rights and Privacy Act (FERPA) regarding the release of academic records. Please visit our website at http://registrar.ulm.edu/ferpa.htm which discusses and explains this Act.

M. Enrollment Verifications
Students often need to verify their enrollment status (either full- or part-time) for either insurance or employment purposes. Contact the Registrar's Office at (318) 342-5263 to request a verification form.

N. Library/Learning Resources
The University ensures that students participating in Electronic Learning Programs have access to adequate and appropriate learning resources. Please visit the library's website at http://www.ulm.edu/library/ for a complete list of services. Additional information related to library resources can be found on page five.

O. Evaluations
Students in online courses will have the opportunity to evaluate the course, instructor, and service at the end of the course. This evaluation is available electronically and anonymity is preserved.

P. Student Orientation for BlackBoard
A tutorial for Blackboard is available to assist students to learn how to use the program. It is imperative that students complete the tutorial as Blackboard is the primary tool used in most electronic courses. The tutorial can be accessed at http://www.ulm.edu/ced/students/blackboardtutorial.html.